A clear route for renewals, cancellation and billing concerns.

1. Automatic renewal

HelloBLOOM monthly and annual subscriptions renew automatically. The card connected to the Stripe subscription is charged at the start of each new billing period unless cancellation is scheduled before the renewal date.

The Account page displays the recorded billing status, billing cycle and period-end date when Stripe has supplied them. A failed automatic payment may be retried. The customer should update or verify the card promptly when a payment warning appears.

2. How to cancel renewal

1. Sign in to the paying account and open Account Dashboard.
2. Select Manage Subscription.
3. Use Stripe's secure portal to cancel the subscription and review the effective date.
4. Return to HelloBLOOM and check that the Account page shows cancellation scheduled.

For an organisation plan, only the organisation owner can manage or cancel the subscription. An admin or teacher should ask the owner to complete the action.

If the portal is unavailable, email billing@hellobloom.live from the account email before the renewal date. Include the account or organisation name, but never send a complete card number or security code.

Unless Stripe clearly offers and the customer selects immediate cancellation, cancellation takes effect at the end of the current paid period. The service remains available until that date and is not charged again.

3. Plan changes

When supported plan changes are enabled in Stripe's portal, the portal shows when the change takes effect and any immediate pro-rata charge or credit before confirmation. Upgrades may take effect immediately. A downgrade can be scheduled for the next billing period when that option is configured.

Teacher and student capacities follow the active paid plan after the change is confirmed. Changing a plan does not automatically purchase BLOOM Credits.

4. Subscription refund requests

Stopping future renewal does not by itself create a refund for the current period. A change-of-mind refund for a period that has already begun is not automatic, particularly after the customer has accessed paid features, presented resources, created plans or generated content.

HelloBLOOM will review a refund request when:

• the same subscription charge was duplicated or the amount was incorrect;
• the paid service was not made available because of a confirmed HelloBLOOM error;
• the service materially differed from the agreed description and the issue was not corrected within a reasonable time;
• the customer cancelled or withdrew within a statutory period and the right has not lawfully been limited by commencement or supply of digital service; or
• another refund is required by applicable consumer law.

Contact billing@hellobloom.live as soon as possible, preferably within seven days of the charge or discovery of the issue. A short explanation and the Stripe invoice or receipt ID will help. This request period does not shorten a longer mandatory legal period.

5. BLOOM Credit refunds

A customer may request review of an unused paid BLOOM Credit purchase within seven days of purchase. Any refund is limited to the unused paid portion and is subject to mandatory law and payment-provider rules.

• Credits consumed by a successfully accepted or completed generation are normally non-refundable.
• If a chargeable generation fails because of a verified HelloBLOOM service error, the affected credits may be restored instead of refunded.
• Promotional, bonus, trial, restored or complimentary credits have no cash value and are not refundable.
• A refund cannot exceed the amount actually paid for the relevant credit purchase.

If purchased credits and promotional credits are mixed, the transaction record will be used to determine the remaining refundable paid balance.

6. Service failures, failed payments and billing errors

For a failed subscription payment, Stripe may retry the card and send a payment notice. HelloBLOOM may keep the account active during a retry period, then suspend paid workspace access if the invoice becomes unpaid. Updating the card and paying the invoice through the portal can restore the subscription when Stripe confirms it.

For a duplicate, fraudulent or incorrect charge, contact HelloBLOOM first so the transaction can be investigated quickly. You may also have rights through the card issuer. Making a chargeback without first identifying the account can delay access restoration or reconciliation.

7. How an approved refund is processed

• Approved refunds are normally returned through Stripe to the original payment method.
• HelloBLOOM does not ask for full card details to process a refund.
• The time for funds to appear depends on Stripe, the card network and the customer's bank.
• Currency-conversion differences and bank fees outside HelloBLOOM's control may not be recoverable.
• When only part of a purchase is refundable, the refund can be partial.

HelloBLOOM will explain the result of a refund review and, when approved, provide the available Stripe refund reference.

8. Korean and other mandatory consumer rights

The Korean Act on Consumer Protection in Electronic Commerce recognises information duties and cancellation rights for distance transactions, including online language services. The exact right can depend on the product, when digital performance began, the disclosures and consent given at checkout, and whether the service matched its description.

This policy must be read with mandatory law. It does not exclude a right that cannot legally be waived, including rights for misdescribed or incorrectly supplied service. The Korea Fair Trade Commission provides an English overview of electronic-commerce consumer protection.

Pre-launch review: Final Korean-language statutory disclosures, operator identity, customer-service telephone number, mail-order-sales registration details, withdrawal form and any digital-content consent wording must be reviewed and completed before Korean commercial launch.